Workflow Automation & Customer Request Management Web Platform

Introducing a streamlined approach to client challenge resolution

Client and Business Goal

Our client is a Cyprus-based provider of copywriting, translation, and localization services from native-speaking specialists, focused on niche domains. To generate more leads and enhance major business workflows, the client required a robust independent web service for customer request processing. The outsourced vendor competition proved AIS Novations’ uncompromised reliability, along with quality web engineering and ETL solution development skills, which was decisive for the choice.

Solution

Our team has created a platform for translation service orders processing, customer resolution control, and search of employment for linguistics, proofreading, and editorial experts.

Major modules

Request forms

Translation orders turnaround, dedicated experts recruitment.

Internal databases

A collection of in-house built know-how around a multitude of industries and services.

Client portal

Enables clients to generate new projects and requests.

XTRF & XTM

Integrated services that help in-bound specialists all the way through authentication to deliverables uploading, allowing to smoothly receive and process projects’ data and access documents.

Admin panel

Provides tools for comprehensive management of internal processes and datasets, aids in settings fine-tuning and clients or experts data editing.

Vendor portal

Helps specialists handle and control their projects while communicating with management staff and monitoring finance.

Challenge

Due to the external XTRF service API issues and availability failures, the integration process was badly bottlenecked. The team suggested declining the idea of API-enabled connection and opting for alternative techniques, which proved to be a sensible approach.

Midway through the project, the client came up with multiple change requests and let their stakeholders manipulate the deliverables while keeping us completely away from what they did. AIS Novations managed to move the progress back in sync, offered several mockup improvements, and revamped the solution with regards to the updated concept.

Tech stack

Express
MongoDB
Nuxt.js
Node
Pug

REST API
SASS
SCSS
SOAP API
Vue.js

Vuex
XTM
XTRF
ZOHO

AIS Team

2Developers

1QA Specialist

Project duration: 3.5 years, work in progress

Results

The team delivered a fully-fledged, resilient, and scalable solution independent from third-party platforms, with an eye to all the target business specifics. With the first product version successfully launched, the client considers delegating us with quants functionality upgrades and new modules development. Currently, AIS Novation provides the client with continuous tech maintenance, update, and support.