Custom CRM for Europe's Leading Crushed Stone Manufacturer

Elegant solution to automate P2P processes in a tough industry

Client and Business Goal

Our client is a European leader in dense rock mining and processing. They supply the building sector with 21M of crushed aggregates yearly. The enterprise employs over 3K people and has a large market share in the Baltics, Poland, and Russia.

The client was looking to develop a CRM system to streamline the entire procure-to-pay (P2P) engagement cycle — from online order placement to contracting, shipment settlement and procurement payment. The solution was expected to seamlessly integrate with a ready-made ERP system focused on serving large enterprises.

The client was looking for a seasoned team with practical know-hows in business process automation. AIS Novations demonstrated profound experience in CRM development and was chosen as an outsourced software engineering partner.

Solution

As a first step on the way to full-cycle development, our team undertook business analysis to explore the needs and interdependencies in the client’s business process. It was followed by SRS documentation and mockups creation. The solution we delivered is a custom eProcurement system that manages supply requests, maintains a customer data repository, and ensures a transparent and fair procurement cycle run.

Queue Management System

Implemented as the main dashboard, it displays all P2P constituents and enables data sorting.

Admin panel

Allows for new user profile creation and supply requests confirmation by the client’s admin.

User profile

Contains all information entered by the user. Allows monitoring the financial balance of each user account (buyer) by both the buyer and the CRM admin on the seller side.

Request forms

Two types of forms are available: supply request and wage requirement.
Upon every new supply request from a buyer registered in the system, some fields in the request are prefilled. The form also allows several types of documents to be enclosed.

Additional capabilities

Crushed stone manufacturing capacity setting up
Wagon assignment for import and export

AIS Team

1Business Analyst

1Designer

1Project Manager

1Developer

Client Location: Eastern Europe

Project Duration: 2 years

Results

The solution we delivered is a user-friendly CRM system compatible with the target ERP box product. The solution automates order processing and ensures a transparent and comfy buying experience for the client’s customers.

After the solution’s rollout, our team passed it to our support engineers. Thus, the cooperation with the client has already exceeded 2 years.